I have had this rice cooker since Christmas of 2012 and I loved it. However I was gravely disappointed today when I awoke (after having it all ready to have rice done for a pitch in a my husbands work), to find it was not done. On further investigation it wouldn't turn off. Finally I unplugged it in hope it would reset and when I tried to turn it on it wouldn't even beep. I have babies my cooker. Hand washing the correct parts and carefully wiping down the outside and occasional inside with barely damp cloth..., very disappointed.