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Return/Refund Policy

Items purchased on or directly through Aroma Housewares may be returned within 30 days from the original purchase date for a refund less the shipping and handling charges. The item must be received by Aroma Housewares prior to the issue of the refund and the item must be in unused condition with original packaging intact and box unopened.

If the box has been opened, the customer will be charged a 15% restocking fee.

Before returning an item, please call the toll free number below for return authorization.

Aroma Housewares Company
6469 Flanders Drive
San Diego, California 92121
M-F 8:30am-4:30pm PST

Note: If a customer purchases the unit from a company through a 3rd party vendor, the customer must obtain a refund through the company in which it was purchased. The unit will need to be returned to Aroma Housewares in unused condition within 30 days of purchase. Aroma Housewares will credit the company, not the customer. The above refund/return policy applies. Aroma is not responsible for lost or stolen products during return shipment. We recommend purchasing insurance and/or package tracking to ensure proper delivery.